Leading with Compassion

A truly exceptional leader possesses a multifaceted skillset, combining qualification and competence. However, it is the intangible quality of compassion that sets apart leaders like Dina Sergi, Chief Executive Officer of MyHealth Centre (MyHealth). In the face of recent historical challenges, Dina personifies resilience and empathy. Beyond the demands of her role, she actively puts herself in her team members' shoes, demonstrating an admirable understanding of their perspectives. During the pandemic, her leadership shone brightly as she extended compassion to staff and patients. Dina's success is not solely attributed to her professional qualifications, but also to her commitment to open communication and addressing the needs and concerns of her team. Her mentorship and counseling further empower team members, fostering continuous development of their strengths. Dina Sergi's leadership is a testament to the transformative power of compassion in navigating complexities and fostering a resilient organizational culture.

Leading by example exerts great influence, which in turn inspires a team to unite in pursuit of common goals. The resulting work culture, emanating from this distinctive management approach, permeates an entire workplace. When a leader takes interest in their team members' lives, a certain level of respect and trust is cultivated. This shared commitment and connection within the team fosters an environment where mutual respect and collaboration thrive, ultimately contributing to a workplace culture grounded by itsvery own shared values and aspirations.

“Having a great team and surrounding myself with colleagues and friends with the same desires, to ensure corporate success in an industry dedicated to patient care, is humbling. I’m a firm believer that a good leader has a great team beside them,” says Dina. “My inspiration to ‘achieve’ in life and pursue a career in healthcare, I believe, is deeply rooted in the relationship I had with my late father, who unfortunately struggled with serious medical complications his entire life. Nonetheless, this did not stop him from achieving what he desired in life: to become a loving husband, father, and successful entrepreneur. He is my idol and always will be. He pushed the limits of life, and I have always strived to make him proud.”

Under Dina's visionary leadership, MyHealth has soared to new heights, propelled by her brilliant mindset and steady perseverance. The mission of MyHealth, centered on delivering quality patient care through innovation, compassion, and integrity, serves as a daily affirmation for every employee. Dina's ambitious goals aim to set an industry benchmark, focusing on reducing wait times for appointments and expediting reporting results. She envisions expanding MyHealth Centre's footprint through strategic license acquisitions and partnerships. Embracing the latest technology, Dina is committed to streamlining systems, making MyHealth Centre's services more efficient and accessible to both patients and healthcare providers. Simultaneously, she prioritizes continuous training and education for team members, fostering a culture of excellence in quality care for the community they serve. In essence, Dina's overarching goal is to elevate and enhance the overall patient experience.

MyHealth's 40+ locations are the only independent health facilities in Ontario accredited with Exemplary status by Accreditation Canada. This unique achievement recognizes a commitment to providing shorter patient wait times, faster report turn-around for referring healthcare providers, and the highest standards of infection prevention, cleanliness, safety, and comfort in their facilities.

“MyHealth Centre has consistently achieved excellence, earning the Consumer Choice Award for the best diagnostic imaging clinics in the GTA (2019-2023). Additionally, Deloitte has recognized us as one of Canada’s Best Managed Companies for the period 2018-2023, and we take pride in being certified as a Great Place to Work from 2017 to 2023.Over the past year, we have delivered over two million OHIP-covered healthcare services to our patients. Post-visit, we request their feedback through a brief survey, and as a result, we've achieved an impressive 4.8/5 Google star rating based on more than 25,000 patient reviews.

MyHealth's primary objective is to be the foremost choice for referring healthcare providers and their patients when it comes to diagnostic services. Over 20,000 Ontario healthcare providers have entrusted their patients to MyHealth Centre, spanning cardiology, radiology, women's health, telehealth, and sleep diagnostic services. Our aim is not only to maintain the loyalty of top referrers but also to encourage those who sporadically refer patients to increase their frequency and expand the spectrum of services they trust MyHealth to provide”, Dina elaborates.

In the coming years, MyHealth is strategically planning the seamless integration of a 'brick-and-click' healthcare model, providing an extensive range of diagnostic services and serving as a 'one-stop-shop' for both referring healthcare providers and patients. Dina explains, 'We acknowledge that not all healthcare services can be conducted remotely. However, in response to the escalating demand for transparency and convenience, MyHealth is poised to lead in this inevitable era of growth.' She further adds, 'Following two years under the WELL Health Technologies umbrella, we are thrilled to announce the adoption of the unified branding of our parent company. Starting in 2024, our 40+ MyHealth Centres will be rebranded as 'WELL Health Medical Centres.' This strategic move not only presents a premium brand for patients and providers but also positions us uniquely in the healthcare industry.”